Refund Policy

This Refund Policy is framed pursuant to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

As a registered travel and rental aggregator, Tripdhara guarantees consumers full statutory protection against deficiency of service, misrepresentation, or unfulfilled booking commitments:

• Deficiency of Service: If an assigned chauffeured vehicle, self-drive bike, or homestay room fails to match agreed standards or is cancelled by the operator, the consumer is entitled to an immediate 100% Full Refund or zero-cost upgrade.
• Unfair Trade Practice Protection: In compliance with Rule 6 of E-Commerce Rules 2020, Tripdhara shall not impose arbitrary, undisclosed cancellation fees or refuse lawful refund requests.

In accordance with the Reserve Bank of India (RBI) Master Direction on Payment Aggregators and Payment Gateways:

Under Section 34 of the Central Goods and Services Tax (CGST) Act, 2017:

• GST Credit Note Issuance: When a booking is cancelled or partially refunded, Tripdhara issues a statutory GST Credit Note containing the original invoice reference, tax adjustment breakdown, and net refundable sum.
• Tax Component Refund: Applicable CGST and SGST/IGST paid during booking are fully refunded alongside the base service amount in accordance with tax authority guidelines.

Tripdhara adheres strictly to turnaround timelines mandated by Indian banking regulations:

In case of payment debits where booking confirmation failed to generate (failed payment gateway transactions):

• Auto-Reversal (T+1 Rule): As per RBI Harmonization of Turnaround Time (TAT) guidelines, funds debited from a user's account for unconfirmed bookings are auto-reversed by the payment gateway within 1 to 2 business days.
• Chargeback Verification: If a customer initiates a chargeback via their issuing bank, Tripdhara's accounts cell will verify booking logs within 48 hours to expedite resolution.

For any inquiries regarding pending refunds, payment receipts, or tax credit notes: