Under Section 56 of the Indian Contract Act, 1872, contracts become void when performance becomes impossible due to unforeseen natural disasters or statutory government bans.
Traveling across Himalayan passes (Uttarakhand Char Dham routes, Chopta, Auli, Spiti Valley, Leh-Ladakh) involves exposure to sudden weather disruptions. Tripdhara provides full statutory protection:
🔄
Government Advisory & Landslide Protection: If official advisories issued by IMD (Red/Orange Alert), District Magistrates, Border Roads Organisation (BRO), or Public Works Department (PWD) mandate road closures due to landslides, cloudbursts, or heavy snowfall:
- You receive a 100% Full Refund Option (minus nominal bank transaction gateway charges).
- OR a 100% Travel Credit Voucher valid for 12 months with zero rescheduling penalties.
In accordance with Rule 6(3)(b) of the Consumer Protection (E-Commerce) Rules, 2020, cancellation fees are clearly disclosed without arbitrary or unfair penalties. If you cancel a booking voluntarily for personal reasons, the following refund slabs apply:
15+ Days Prior
95% Cash Refund
Full cash refund minus nominal 5% payment gateway fee.
7 to 14 Days
75% Cash / 100% Voucher
75% cash refund OR 100% 12-month travel credit voucher.
3 to 6 Days
50% Cash / 100% Voucher
50% cash refund OR 100% 12-month travel credit voucher.
Under 72 Hours
50% Travel Voucher
0% cash due to hotel pre-commitments; 50% credit voucher provided.
Outdoor adventure activities (White-Water Rafting in Rishikesh, Tandem Paragliding in Bir Billing, Bungee Jumping) operate under strict safety guidelines:
- Safety Suspensions: If activity operators or river safety marshals suspend rafting due to high water discharge or prohibit paragliding flights due to gusty winds, you receive a 100% Full Refund for that specific activity component.
Commercial tourist vehicles operated by Tripdhara undergo rigorous mechanical fitness inspections:
- Breakdown Guarantee: In the rare event of a mechanical breakdown during mountain transit, a replacement commercial vehicle of equal or higher category is dispatched within 4 hours.
- Compensation: If replacement transit cannot be dispatched due to extreme remote locations, a pro-rata refund for the unfulfilled transit segment is processed immediately.
In compliance with Reserve Bank of India (RBI) Digital Payment Regulations:
- Original Payment Source: All cash refunds are credited directly back to the original bank account, UPI ID, or Debit/Credit Card used during booking. No forced store credits.
- Statutory SLA: Refund requests are processed by Tripdhara within 24 hours of cancellation approval. Credits reflect in the user's bank account within 3 to 7 business days depending on banking channels.
To request a cancellation or check refund processing status, contact our dedicated coordination cell:
📞
Direct Helpline / WhatsApp: +91 95364 89063
Email Desk: support@tripdhara.com
Location: Dehradun, Uttarakhand - 248001, India
Support Hours: 24/7 Assistance for Active Travelers.